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Free shipping does not apply to samples.
Once your order is received, there is a regular 2 BUSINESS day processing time.For Holidays or Sales there is a 3-5 BUSINESS day processing time.
All items are shipped priority mail. We offer no overnight shipping options. You should receive tracking information upon your order shipping.
Once shipped, you are responsible for tracking your package. We offer ROUTE (for a small fee) this service provides order protection, package tracking & more.
All delivery times are based upon USPS priority mail standards. Each customer is sent a confirmation email which includes a tracking number to track packages as they travel to you. We are not responsible for packages once they have arrived at USPS.
We are not be responsible for packages sent to the wrong address. Please make sure the address you use is complete and correct before placing your order. If you placed an order and need to change the address, there will be a $5.00 fee if we are able to change the address. We are only able to make changes up to a certain point in our shipping process. We will let you know if the address change is an option after you contact us.
We observe all Federal and National holidays.